Help - tenerifejewellery.com

Christmas Questions

Most Asked Questions

  • How Long Does It Take You To Dispatch My Jewellery?
  • How Do I Know It's Safe To Order?
  • Where Is My Order?
  • How Do I Return An Item?
  • What If I Order The Wrong Size Ring?
  • Is The Jewellery Sent In Plain Packaging?
  • Do You Have A Shop?

Returns & Refunds

  • Full Returns & Refunds Information
  • How Do I Return An Item?
  • What If I Order The Wrong Size Ring?
  • How Long Do Refunds Take?
  • Can I Exchange An Item?
  • Can I Return An Eternity Ring?
  • How Do I Cancel An Order Before Dispatch?

Delivery & Dispatch

  • Free Worldwide Delivery
  • Where Is My Order?
  • Can I Collect My Order?
  • What Happens If I Am Out When The Jewellery Is Delivered?
  • Is The Jewellery Sent In Plain Packaging?
  • Can You Gift Wrap My Jewellery?
  • Do You Send To BFPO Addresses?
  • How Long Does It Take You To Dispatch My Jewellery?
  • How Do I Track The Delivery?
  • Is The Jewellery Insured Whilst Being Delivered?
  • What Time Of Day Do You Deliver?
  • Can You Deliver To An Alternative Address?

Contacting Us

  • What Are Your Opening Times?
  • What Are Your Response Times?
  • Do You Have A Shop?
  • How Do I Email You?
  • What's The Best Telephone Number To Use?

Product Information

  • Product Measurements
  • How Can You Offer Such Big Savings?
  • What Diamond Qualities Do You Use?
  • Does Your Jewellery Contain Nickel?
  • Insurance Valuation Certificate
  • Is Your Jewellery Hallmarked?
  • What Does Your 5 Year Guarantee Cover?
  • Are Your Diamonds Conflict Free?

Placing An Order

  • Can I Place An Order By Telephone?
  • Paying For Your jewellery
  • How Do I Place An Order Online?
  • Your System Can't Find My Postcode
  • I Keep getting A Payment Error
  • Can I Pay By Installments?
  • When Does My Card Get Debited?

Jewellery Guides

  • Choosing An Engagement Ring
  • Caring For Your jewellery
  • The Certificates We Provide With Your Jewellery
  • Obtaining Your Finger Size

New Customers

  • How Do I Amend My Order?
  • Where Is My Order Confirmation?
  • How Can I Pay?
  • I Have Forgotten My Password
  • How Do I Check My Order?